With our ironing service, all ironing is charged by weight at £4.50 per kg (a minimum charge of £15 applies). We weigh your ironing on collection and this enables us to calculate the exact price.
Our drivers are happy to collect your ironing in the Butterknowle area on a Tuesday, Thursday and Sunday evening. Although we will estimate how much ironing we think you will send, you can send as much or little as required - but please remember our minimum charge of £15 applies.
Our drivers usually begin their collection/delivery rounds from our premises at Meadowfield Industrial Estate at around 4pm each day and customer calls are placed in the most logical order to save on time and fuel. Unfortunately it is not possible to give any estimated timings.
To book a collection:
Some customers have a regular weekly, fortnightly or monthly collection. We automatically add them to our diary system for their next collection. We also accept adhoc collections as and when required.
Since we resumed ironing after lockdown in June 2020, all ironing collected is quarantined at our premises in Meadowfield for 24 hours before ironing. This unfortunately means a delay in returning your ironing, however we must take precautions to protect our staff and customers from contracting Coronavirus.
Your ironing will be returned in around 48-hours, please see the table above.
If we have your email address, an invoice will be sent to you on the delivery day so you can choose your payment method. Customers signed up to Direct Debit payment will still receive an invoice by email, then an email will be sent from GoCardless with your payment date after the delivery has been made.
Payment is accepted on delivery in cash or by credit or debit card, our drivers also carry WorldPay card payment terminal for payments to be accepted at your door. We also accept payment by Direct Debit, bank transfer or online payment via Stripe (similar to Paypal). Please let us know if you would like to sign up to our Direct Debit scheme using GoCardless.
Your invoice will show a payment due date 7 days from the invoice date, however prompt payment would be greatly appreciated.